Visara's
Customer Service group is committed to providing service excellence
as it relates to delivery, account administration and customer
assistance. You can contact us for new orders and order status,
problems with your order when you receive it, order tracking
and lead times, questions about an invoice, or any other area
relating to the products you have ordered.
All inquiries should be directed to 919-882-0208, or customer-service@visara.com.
Reporting Shipping Damages
If your equipment packaging appears to have been damaged in
shipment, please do not open it. Rather, you should report
the damage to the carrier upon delivery. If you determine
that your equipment has concealed damage when you open the
package, report the damage to your carrier as soon as possible.
In both situations, you should also call Visara Customer Service
to report the problem and have a replacement shipped to you.
Equipment Repair Services in the
U.S.
If your equipment is out of warranty and you would like a
quote on depot repair service, all inquiries should be directed
to 919-882-0202, or intellicenter@visara.com.
All repairs carry a 90-day warranty or the balance of the
warranty period, whichever is longer. The repair warranty
covers all parts and services pertaining to the original repair.
Repair lead time is 10 business days from receipt at the depot
repair center.
Equipment Repair Services in Europe
All inquiries should be directed to:
Return Policy
Prior to returning a product for credit, first request an
RMA from Visara, stating the reason for the return. Once Visara
issues the RMA, the customer will return the product to our
facility in Raleigh, NC. The product must be returned in the
original boxes and in the same condition as originally received.
The customer is responsible for all freight charges. Upon
arrival at our facility, the product will be inspected and
a determination will be made as to the future salability of
the product. It is at the sole discretion of Visara to determine
the amount of the credit to be issued to the customer. The
credit issued can be used against future purchases of product
or service. No cash refunds will be given.
