Visara's
Customer Service group is committed to providing service excellence
as it relates to delivery, account administration and customer
assistance. You can contact us for new orders and order status,
problems with your order when you receive it, order tracking
and lead times, questions about an invoice, or any other area
relating to the products you have ordered.
All inquiries should be directed to 919-882-0206, or customer-service@visara.com.
Reporting Shipping Damages
If your equipment packaging appears to have been damaged in
shipment, please do not open it. Rather, you should report
the damage to the carrier upon delivery. If you determine
that your equipment has concealed damage when you open the
package, report the damage to your carrier as soon as possible.
In both situations, you should also call Visara Customer Service
to report the problem and have a replacement shipped to you.
Equipment Repair Services in the
U.S.
If your equipment is out of warranty and you would like a
quote on depot repair service, all inquiries should be directed
to 919-882-0202, or intellicenter@visara.com.
All repairs carry a 90-day warranty or the balance of the
warranty period, whichever is longer. The repair warranty
covers all parts and services pertaining to the original repair.
Repair lead time is 10 business days from receipt at the depot
repair center.
Equipment Repair Services in Europe
All inquiries should be directed to:
