All
of Visara's products are backed by our Standard
Warranty which may be upgraded or extended at the time of
purchase. Warranty service must be performed by the assigned
warranty service provider for the equipment. If you are unsure
of the equipment warranty status, or who can perform warranty
service, please contact the Visara
Intellicenter and be prepared to provide your equipment
model and serial number to assist in identification. After the
warranty period has expired, maintenance contracts are available
directly through Visara, our Authorized
Service Providers, or Resellers.
Domestic In-Warranty Repair
For customers who have purchased Mailback
(Advance Exchange) or Return-To-Depot
programs contact the Visara Intellicenter to report any problems
or for technical support. On-Site services are provided through
our network of Authorized Service Providers. For equipment under
warranty, contact the warranty service provider assigned to
your equipment. Note: Failure to use your assigned warranty
service provider may result in Time and Materials charges for
any work performed.
International In-Warranty Repair
Warranty repairs for international customers is provided by
the International Authorized Reseller in your country.
Hardware/Software Maintenance
Contact your Visara Account Executive for specific quotes
on maintenance contracts after your warranty term has expired.
You may also call 888-334-4380 or email Maintenance_Renewals@Visara.com
to request a quote for maintenance renewal. We recommend that
you renew your product maintenance prior to the expiration
date to ensure continuous access to support without additional
fees. Lapsed service contracts may be subject to recertification
and/or reinstatement fees. 30-day written notice is required
for cancellations, early cancellation fees may apply.
Out-of-Warranty Repairs
If you know your product is out of warranty, and you would
simply like to return it to us for repair, Visara has two
authorized repair centers for board level repair:
All repairs carry a 90-day warranty or the balance of the
warranty period, whichever is longer. The repair warranty
covers all parts and services pertaining to the original repair.
Repair lead time is 10 business days from receipt at the depot
repair center.
