Visara's Customer Service group is committed to providing service excellence as it relates to delivery, account administration and customer assistance. You can contact us for new orders and order status, problems with your order when you receive it, order tracking and lead times, questions about an invoice, or any other area relating to the products you have ordered.
All inquiries should be directed to 919-882-0206, or customerservice@visara.com.
Reporting Shipping Damages
If your equipment packaging appears to have been damaged in shipment,
please do not open it. Rather, you should report the damage to the carrier
upon delivery. If you determine that your equipment has concealed damage
when you open the package, report the damage to your carrier as soon as
possible. In both situations, you should also call Visara Customer Service
to report the problem and have a replacement shipped to you.
All reports should be directed to 919-882-0206, or customerservice@visara.com .
Equipment Repair Services in the U.S.
If your equipment is out of warranty and you would like a quote on depot
repair service, all inquiries should be directed to 919-882-0202, or intellicenter@visara.com
.
All repairs carry a 90-day warranty or the balance of the warranty period, whichever is longer. The repair warranty covers all parts and services pertaining to the original repair. Repair lead time is 10 business days from receipt at the depot repair center.
Equipment Repair Services in Europe
All inquiries should be directed to:
Simone Hoegen
EDSGFS UniRepair - Customer Service
Veilingweg 1
6247 EP GRONSVELD
The Netherlands
Phone: +31 (0)43 4088207
Fax: +31 (0)43 4083161
Email: Simone.hoegen@edsgfs-unirepair.com
Website: www.edsgfs-unirepair.com
All repairs carry a 90-day warranty or the balance
of the warranty period, whichever is longer. The repair warranty covers
all parts and services pertaining to the original repair. Repair lead
time is 10 business days from receipt at the depot repair center.
