All of Visara's products are backed by our Standard Warranty which may be upgraded or extended at the time of purchase. Warranty service must be performed by the assigned warranty service provider for the equipment. If you are unsure of the equipment warranty status, or who can perform warranty service, please contact the Visara Intellicenter and be prepared to provide your equipment model and serial number to assist in identification. After the warranty period has expired, maintenance contracts are available directly through Visara, our Authorized Service Providers, or Resellers.
Domestic In-Warranty Repair
For customers who have purchased Mailback
(Advance Exchange) or Return-To-Depot
programs contact the Visara Intellicenter to report any problems or
for technical support. On-Site services are provided through our network
of Authorized Service Providers. For equipment under warranty, contact
the warranty service provider assigned to your equipment. Note: Failure
to use your assigned warranty service provider may result in Time and
Materials charges for any work performed. Contact your Visara Account
Executive, Authorized Reseller, or Authorized Service Provider for specific
quotes on maintenance contracts after your warranty term has expired.
International In-Warranty Repair
Warranty repairs for international customers is provided by the International
Authorized Reseller in your country.
Out-of-Warranty Repairs
If you know your product is out of warranty, and you would simply like
to return it to us for repair, Visara has two authorized repair centers
for board level repair.
U.S. Repair Services: Contact Visara
Customer Service
Equipment Repair Services in Europe
All inquiries should be directed to:
Simone Hoegen
EDSGFS UniRepair - Customer Service
Veilingweg 1
6247 EP GRONSVELD
The Netherlands
Phone: +31 (0)43 4088207
Fax: +31 (0)43 4083161
Email: Simone.hoegen@edsgfs-unirepair.com
Website: www.edsgfs-unirepair.com
All repairs carry a 90-day warranty or the balance
of the warranty period, whichever is longer. The repair warranty covers
all parts and services pertaining to the original repair. Repair lead
time is 10 business days from receipt at the depot repair center.
