support > warranty and maintenance programs

MAILBACK SERVICE

Limited Product Warranty (For printable version, click here)

If you purchased Product that is covered by Mailback Service warranty in the Continental United States or Canada, you are entitled to Mailback Service during the warranty period subject to the following terms and conditions:

  1. Mailback Service is available only for Product purchased and located in the Continental United States or Canada.
  2. VISARA will make commercially reasonable efforts to provide you Mailback replacement within 24 hours of the time of your request. Unit will be shipped 2-day air.
  3. You must contact the VISARA Intellicenter at 1-888-542-7282 between 08:00-20:00 Eastern Standard Time, M-F, Holidays excluded, from any location in the Continental US or Canada.
    Be prepared to provide the Technical Analyst with the following information:
    - Company Name
    - Model and Serial # of Equipment
    - Brief Description of the Problem
    - Location/Address of the Equipment
    The Technical Analyst will proceed with the Mailback program as warranted.
  4. The software programs contained in or provided with the Product are warranted in accordance with the applicable software license agreement or are otherwise provided "AS IS".
  5. VISARA will arrange for your equipment to be picked up, and a comparable or new replacement delivered to you freight paid by VISARA. You must pay any export taxes, customs duties, and taxes or any other charges associated with the transportation of the Product.
  6. The following peripheral items carry the system unit standard warranty if sold as part of the initial unit configuration:
    - Monitor
    - Keyboard
    - Mouse

The limited warranty does not cover damage resulting from accident, unreasonable use, neglect, alterations, improper service, improper installation, improper connections with peripherals, or other causes not arising out of defects in material or workmanship. Liability is limited to the replacement to the Buyer of a functionally equivalent or upgraded replacement unit. Repair or replacement of the part thereof shall neither extend nor decrease the warranty period.

Any service or repair provided outside the scope of this limited warranty shall be at VISARA's rates and terms then in effect.

Refer to the Visara Limited Product Warranty for complete terms.