The Visara IntelliCenter serves as the hub through which technical support and warranty entitlement services are provided to our customers and business partners.
To expedite your call, whenever you contact the Intellicenter, have your equipment model and serial number ready to provide to the technician.
Warranty Entitlement
If you are contacting the Intellicenter to report a problem with your equipment, or to obtain information about the warranty status of your equipment, be prepared to provide your equipment model and serial # (located on your base unit).
If your equipment is covered under a Visara Mailback or Return To Depot program, Visara’s highly-trained technicians will first try to resolve the problem over the phone. If the problem cannot be resolved, our technicians will initiate the process for shipment of an advance replacement or repair authorization depending on the terms of your program. At the same time an RMA (Return Material Authorization) will be prepared for the return of the defective equipment. Please note that if Visara ships an advance replacement unit, failure to return the defective unit will result in a direct billing to the party which received the advance replacement.
Please click on this link for further information about Visara Warranty and Maintenance programs.
Technical Support
Intellicenter technical support is available to current Visara customers, Authorized Service Providers, and Authorized Resellers. Visara’s technicians will make every effort to handle your inquiries as quickly as possible. As the hub of Visara’s technical support activity, Intellicenter technicians may also refer you to other support resources available on our website or elsewhere, or enlist the support of Visara’s highly-acclaimed Systems Engineers and Engineering Divisions.
To contact the IntelliCenter in the U.S. by phone, call 1–888–542–7282 or email us at intellicenter@visara.com
The level and degree of non-chargeable technical support services will be at Visara’s sole discretion.
Address:
2700 Gateway Centre Blvd.,
Suite 300
Morrisville, NC 27560