All of Visara’s products are backed by our Standard Warranty which may be upgraded or extended at the time of purchase. Warranty service must be performed by the assigned warranty service provider for the equipment. If you are unsure of the equipment warranty status, or who can perform warranty service, please contact the Visara Intellicenter and be prepared to provide your equipment model and serial number to assist in identification.
Maintenance Service and Support General Terms and Conditions are available in downloadable format – please click here.
Domestic In-Warranty Repair
Customers should contact the Visara Intellicenter to report any problems or for technical support. On-Site services are provided through our network of Authorized Service Providers and are coordinated through the Visara Intellicenter. Note: Failure to use your assigned warranty service provider may result in Time and Materials charges for any work performed.
International In-Warranty Repair
Warranty repairs for international customers is provided by the International Authorized Reseller/Service Provider in your country.
Hardware/Software Maintenance
Contact your Visara Account Executive for specific quotes on maintenance contracts after your warranty term has expired. You may also email Maintenance_Renewals@Visara.com to request a quote for maintenance renewal. We recommend that you renew your product maintenance prior to the expiration date to ensure continuous access to support without additional fees. Lapsed service contracts are subject to recertification and/or reinstatement fees. 60-day written notice is required for cancellations. Early cancellation fees may apply.
Out-of-Warranty Repairs
If you know your product is out of warranty, and you would simply like to return it to us for repair, Visara has two authorized repair centers:
U.S. Repair Services: Contact Visara Customer Service
Equipment Repair Services for EMEA (Europe, Middle East, Africa) and Japan:
Contact our Authorized Service provider A&O
Address:
2700 Gateway Centre Blvd.,
Suite 300
Morrisville, NC 27560